In order make user account accessible from mobile devices we should do the following




In order make user account accessible from mobile devices we should do the following

In Exchange Server 2010, you may also experience this issue if the Exchange Servers group does not have the appropriate permission to the mailbox object in Active Directory. The most common cause for this is broken Access Control List (ACL) inheritance in Active Directory.
To check whether inheritance is disabled on the user:
1.     Open Active Directory Users and Computers.
2.     On the menu at the top of the console, click View > Advanced Features.
3.     Locate and right-click the mailbox account in the console, and then click Properties.
4.     Click the Security tab.
5.     Click Advanced.
6.     Make sure that the check box for "Include inheritable permissions from this object's parent" is selected.
If the user is a member of certain protected groups such as Domain Administrators, it is normal for this box to be unchecked. If you are experiencing a problem with members of these protected groups you should check the permissions on the AdminSDHolder object.

Note: 
We recommend that you do not use accounts that are members of protected groups for e-mail purposes. If you require the rights that are afforded to a protected group, we recommend that you have two Active Directory user accounts. These Active Directory accounts include one user account that is added to a protected group and one user account that is used for e-mail purposes and at all other times. 

If we still have problem in accessing the email it better to check through Microsoft Remote Connectivity Analyzer
Then select Microsoft Exchange ActiveSync Connectivity Tests then Exchange ActiveSync

Then type in the user name and his password to check what is the kind of the problem is.

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